Frequently Asked Questions

Orders

How long does delivery take?

We process orders within 1–2 business days. Standard delivery across Pakistan typically takes 2–5 business days depending on your location.

How can I track my order?

Once your order has been shipped, you'll receive a tracking number via email or SMS so you can follow your package.

Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellations are no longer possible.

Shipping

Do you offer free shipping?

Yes. We provide complimentary shipping on all orders across Pakistan.

Do you ship internationally?

Currently, Corvanié ships only within Pakistan. We plan to expand internationally in the future.

Size & Fit

How do I choose the right size?

Please refer to our Size Guide before placing your order. If you're between sizes, contact our customer support for personalised assistance.

What if the shoes don't fit?

We offer a one-time size exchange, provided the shoes are unworn and returned in their original packaging.

Returns & Exchanges

What is your return policy?

You may request a return within 7 days of receiving your order. Returned items must be unused, unworn, and in their original packaging.

How do I request an exchange?

Simply contact our customer support team with your order number, and we'll guide you through the exchange process.

Product Information

Are your shoes made from genuine leather?

Yes. Corvanié uses carefully selected premium genuine leather to ensure durability, comfort, and timeless style.

How should I care for my leather shoes?

Keep your shoes clean with a soft cloth, condition the leather regularly, use shoe trees to maintain their shape, and avoid prolonged exposure to water.

Will the leather soften over time?

Yes. Genuine leather naturally adapts to your feet with wear, becoming more comfortable while maintaining its structure.

Payments

Which payment methods do you accept?

We accept Cash on Delivery (where available), bank transfers, and major debit and credit cards through our secure payment gateway.

Is online payment secure?

Yes. All online transactions are processed through secure, encrypted payment gateways.

Contact

How can I contact Corvanié?

You can reach us through our Contact Us page, email, or our official social media channels. Our team is happy to assist you.

Didn't find your answer?

If you have any additional questions, please contact our customer support. We're here to help.