Shipping policy

At Corvanié, we are committed to delivering your order with the same care and attention that goes into crafting every pair of our shoes. Please review our shipping policy below.

1. Delivery Coverage

We currently deliver to all major cities and regions across Pakistan.

If you are unsure whether we deliver to your location, please contact our Customer Care team before placing your order.

2. Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods or new collection launches, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times are:

3-5 days

Delivery times are estimates and may vary depending on your location, weather conditions, public holidays, or courier operations.

4. Shipping Charges

Complimentary standard shipping is available across Pakistan on all orders.

Any applicable expedited shipping options and charges, if available, will be displayed during checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking information (where available).

You can use the provided tracking details to monitor the progress of your shipment.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect or incomplete address
  • Customer unavailable
  • Incorrect contact information

your order may be returned to us. Additional shipping charges may apply for re-delivery.

7. Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address changes can only be made before your order has been dispatched.

8. Order Inspection

We recommend inspecting your order immediately upon delivery.

If your package appears damaged or you receive an incorrect item, please notify us within 48 hours of delivery with clear photographs of:

  • The shipping package
  • The product received
  • The shipping label

We will investigate the issue and provide an appropriate resolution.

9. Delays

While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Courier disruptions
  • Remote delivery locations
  • Unexpected operational issues

We appreciate your patience and understanding in such situations.

10. International Shipping

At this time, Corvanié ships within Pakistan only.

We are working toward expanding our delivery network and will announce international shipping when it becomes available.

11. Refused or Undeliverable Orders

If an order is refused or cannot be delivered due to incorrect customer information, it may be returned to our warehouse.

Refunds or re-delivery will be handled in accordance with our Return & Refund Policy, and additional shipping charges may apply where appropriate.

12. Contact Us

If you have any questions about shipping or your order, please contact our Customer Care team:

Corvanié Customer Care

Email: support@corvanie.com
Phone: +92 XXX XXX XXXX
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (PKT)